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If you wish to refund or exchange an item you purchased online you will need to do so at your closest Karlha Jewela store. Visit our Returns & Exchanges for more information.
Karlha Jewels accepts payment via Credit Card and PayPal. For further information on how PayPal works please visit their website
No, there are no surcharges or additional fees when paying via Credit Card.
No, Karlha Jewels cannot process orders or payments via phone. All orderes must be placed via the website, email or instagram page.
To enquire about a bulk purchase order please contact our Support Team at jewels@karlha.com. Unfortunately, wholesale orders are unavailable at this time.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team on jewels@karlha.com.
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team at jewels@karlha.com and we will assist as best we can.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at jewels@karlha.com.